Frequently Asked Questions
Please find below our FAQ relating to our employee health services and what they include.
If you cannot find the answer you are looking for then please contact us for more information.
About Our Services
How do I book?
The best way to book is to email each individual clinic at
or call us to book – especially if short notice is required.
If you have used our services before or are a partner you don’t need to complete the
Customer Registration Form, but if you are a new customer, it saves time and enquires if you complete this online form Click To Open Form
What does my employee need to bring ?
Photo ID and please make sure new companies complete customer registration form online so we are able to match the request with your company and send the result to the right personnel
When are your Doctors onsite?
Our Doctors are available at each clinic locations depending on your needs and this can be a combination of video consultation at the clinic with our nurses assisting you with this process, or in person if required. Our Doctors move around according the needs of the customer”
What is included in an annual medical check?
Our annual medicals are not what is commonly found in normal workplace medical assessments.
A Full medical history,
Spirometry ( lung function),
skin checks with specialized imaging equipment,
Audiology testing with a audiology booth,
Blood tests for general prevention, as well as your basic blood sugar,
Blood pressure, cardiorespiratory vital signs.
We than create a medical record on your employee, one we can build on each year, often picking up issues early on. We then liase with patients and their GP to make a plan to manage this including specialist referrals if needed.
What is included in a pre-employment medical check?
All that is included in the annual medical as well as drug and alcohol testing and specific role requirements assessment
What is included in the acute workplace medical and injury treatment?
For our partners that subscribe to this service only, you have access to:
With our team being trained in urgent care and primary care, we are able to see, assess, diagnose and refer acute injuries or illnesses that affect work. This may include
Writing ACC claims and medical certificates which save time on making and finding GP appointments for your employees
Managing return to work in a safe and open way with communication among all parties
Clearance for work via ACC documentation and Medical Certificates
Referral to specialists or radiology if required via ACC or if needed acute medical team at the hospital
What is included in the drug and alcohol testing?
All of our clinic locations have urine and oral fluid drug testing available with alcohol breathalysers also available in any context you need them.
Do you offer more specialised medicals?
We also offer:
High risk heat exposure roles
Asbestos monitoring medicals
Chemical and gas medicals requiring the use of Breathing Apparatus
Heavy license NZTA medicals
Kiwirail CAT 1/2/3 Medicals
Rail medicals required by Australia
Are reports and feedback available?
You will receive a report if you complete annual medicals and monitoring with us to fulfil your workplace requirements, as well as much more details on your employee health. The summary of data is anonymised, and the Individual reports such as audiology and lung function are personalised for each employee.
We are developing an app to provide an up to date dashboard for your HR department or company to access ; health data, injury statistics, drug test results and reports in a private and password protected manner to uphold privacy standards.
This helps us get ACC work certificates and off work certificates to your team securely
Do you use a Zero Harm approach?
At Industry Med, we prioritise Zero harm as our approach to occupational safety.
This means that we strive to operate our workplace without any individual being exposed to any harm or injury.
We achieve this goal by implementing and maintaining safe work systems that prioritise the wellbeing of all our employees.
What are my obligations as an employer to monitor health?
Please see the link below to download the worksafe guidelines: